Turn your monitor back on and boot your computer. Wait 30 seconds and plug the cable back in, making sure you hear the click of the locking connector when inserting the cable into the ports.
Review the tips and tricks posted on Microsoft support forums by other customers. Turn off your computer and monitor, and unplug the DisplayPort Cable. If you have a Desktop PC, upgrade to a more recent video card. Keep using the Microsoft Basic Display Adapter. If your hardware manufacturer doesn't provide Windows 10 device drivers, try the following: You can check Windows Update to see if a newer driver is available by selecting the Start button > Settings > Update & security, or you can check the manufacturer's website. If there's more than one Display tab, check all of them. Choose dxdiag.exe from the list of results and then on the Display tab under Device, look at the value for Name. To see if you're using the Microsoft Basic Display Adapter, select the Start button, then in the search box next to Start, type dxdiag.exe. Sometimes, however, drivers might not get installed right away or may only be available directly from the hardware manufacturer’s website.ĭrivers from the manufacturer often feature: Typically, you'll get the latest drivers from Windows Update or as part of Windows setup.
To get the best experience from your device, you might need to install software known as a driver from your hardware manufacturer. The Microsoft Basic Display Adapter is software that's built into Windows that provides display and graphics capabilities when software from your hardware manufacturer isn't installed. Microsoft Basic Display Adapter on Windows 10
